» Home > inCONTEXT > How to Use inCONTEXTJuly 30, 2010
Leveraging the inCONTEXT Automation Server
The inCONTEXT Automation Server puts a number of powerful services at your our disposal. Many businesses do not have the staff to develop custom web based applications or to integrate free applications that can be located on the internet. inCONTEXT integrates those applications into an easy to use solution that can be managed by anyone. The following index describes how inCONTEXT has been leveraged by our customers, and can be leveraged for a number of applications.

 
Call Centers
Chambers & Associations
Commerce
Consulting
Education
Non-profit Organizations
 
Call Centers
Small Call Centers have special needs. They may have a small callcenter with a number of agents, but cannot afford a sophisticated turnkey calling and lead management system. They may want to use remote agents but find the the tracking of the information overwhelming. Asset Foundry Lead Server provides a useful solution for small call centers that want to leverage internet technology to grow their business.

Dynamic charts make thousands of records make sense.



Asset Foundry Lead Server Provides:
  • Automate Lead Acquisition via email from external lead vendors or from your website.
  • Managed or Automatic Lead Distribution based on the agent profile, batch size, and quota. The system can allocate a new batch from available leads or you can manage each batch manually.
  • Simplified Sell Screen helps agents collect the necessary information from the prospect while working through a prescribed sales pitch.
  • Action Logging tracks every action performed by agents while using the system.
  • Extensive Graphical Reports manage anything from lead composition, agent performance, lead performance and office performance.
  • Email Campaign Manager enables you to transmit HTML or text content to your lead database, track responses, and automatically handle opt outs within your database.
  • Dialer Integration Export capability for sending leads to an autodialer for automated calls.
  • Provides access to leads from anywhere in the country, allowing you to add remote agents without little additional overhead.

The Leads Server promotes a "paperless" process for managing leads in a small call center, automating many parts entire sales management process and allowing the business to scale while keeping the overhead low.

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